Accurate food shipping
More quality & traceability, less waste.FREE TRIAL
Every food order filled and dispatched on time. Shipping teams are guided thru the dispatch process to ensure each order is filled correctly by assigning inventory to orders and maintaining a running balance of order progress.
Increase customer satisfaction, reduce waste, save time...
Rapidly assess the orders for the day (or a date range), and compare to the inventory in stock, automatic calculations give you the balance that still needs to be packed to fill each fresh produce order.
Photos of pallets, containers, and truck registration can be easily attached to the invoice order order at any time including the point of dispatch.
Confirm pallets are loaded onto a truck by scanning them or selecting from a checklist from your mobile device.
Administration teams are alerted when orders are finished, and are presented with the correct documents for email or printing. Configure selected customers or team members to receive automatic dispatch and invoice alerts.
When an order is changed, alerts are sent to selected team members to guarantee everyone is aware of the updated order status.
Shipping and Delivery Accuracy: How to Minimize Errors and Maximize Revenue
On-time, accurate delivery is a huge part of the customer experience for physical products purchased online.
So improving your shipping accuracy is not only key to improving customer satisfaction, but also key to winning repeat business and business growth.
In this article, we’ll cover how you can tackle shipping errors and improve shipping accuracy by transforming and updating your warehousing and delivery operations.
To navigate to the section which interests you most, click below:
- What Is Shipping Accuracy?
- How Do You Measure Shipping Accuracy?
- Consequences of Inaccurate Shipping
- Causes of Inaccurate Shipping
- How to Make Your Shipments and Deliveries More Accurate
- How 2 Guys With Knives Optimized Their Shipping Accuracy With OptimoRoute
What Is Shipping Accuracy?
Shipping accuracy is the consistency between a customer’s order and what is delivered. Essentially, it means that an order’s exact quantity and SKU should match a customer invoice and that it gets delivered to the right address at the specified time.
Accurate fulfillment ensures that the customer gets exactly the product they ordered — the right make, model, and color — at the right time and to the right place.
How Do You Measure Shipping Accuracy?
Measuring the accuracy of your shipped orders is quite simple: divide the number of accurate, timely delivered orders by the total number of orders shipped during a particular period (also known as a “cohort”).
While 100% accuracy might be impossible for a large-scale organization, every business should aim for 99% and above.
The only way to ensure consistently high rates of accuracy is to set in place systems and use software solutions to minimize human errors.
Consequences of Inaccurate Shipping
Even if you get it right most of the time, inaccurate shipping can have a considerable impact on your relationships with customers and your bottom line.
1. Failed deliveries equal extra fuel & driver payroll
Failed deliveries happen when there’s an inaccuracy in the shipping address, the delivery driver makes a human error, or the driver doesn’t make the required time window.
Every failed delivery results in the delivery driver having to return at a later time, which increases fuel costs and required working hours.
These unnecessary shipping costs add up to a lot of money. Failed deliveries cost UK retail businesses alone $2.08 billion every single year.
2. Product returns equal extra operational costs
If you send the wrong products, you don’t just manage to annoy your customers, you also incur a lot of additional operational costs. You have to receive and store the products all over again.
Your staff must also start from scratch with picking, packaging, and shipping the correct product.
And all the additional cost associated with that work comes (exclusively) out of your profit margin, as the customer has already paid (and won’t be paying twice for the additional work).
In the event of shipping items to the wrong address, customers might initiate chargebacks, leading to loss of revenue, cash flow issues, and additional overhead.
4. Unhappy customers and higher churn
Like we already covered in the introduction, over 8 in 10 customers will never do business with a brand again after experiencing a delivery mistake.
And that’s just the tip of the iceberg: 98.1% of shoppers say delivery impacts their brand loyalty. So with every mistake, you risk losing potentially-loyal customers.
Causes of Inaccurate Shipping
A product goes through a lot of different stages in the supply chain before it ends up at the door of a customer.
Order fulfillment is a complicated process. From receiving, distributing, storing, order picking, packing, to shipping, any slip up at any stage can cause a package to get lost or mixed up (sometimes called delivery exceptions).
In this section we’ll cover the four primary causes of inaccurate shipping.
#1. Human errors during the receiving process
With tens of thousands of products coming into a warehouse, ongoing inventory management is a significant challenge. It’s almost a guarantee that there will be some human errors during the receiving stage.
But since picking and packaging make up the majority of operational costs for warehouses, many businesses skimp on auditing incoming inventory.
And that results in inaccurate labeling, inaccurate inventory counts and misplaced products.
#2. No automated system for picking
By combining a label-based system with barcodes or RFID (Radio-Frequency Identification), you can ensure that the picker chooses the exact SKU for each order — resulting in up to 67% fewer errors than with a paper-based system.
Automated systems are a necessity for large scale e-commerce fulfillment. For each order, a pick ticket will give your warehouse pickers the information they need, including location and SKU.
#3. Limited or non-existent auditing or verification process
After products are initially picked, an auditor should confirm each order with care. If you use a WMS (Warehouse Management System), you can also use weight verification to verify that the selected SKUs match the order description.
Without a process in place, orders can get mixed up before even reaching a distribution center.
#4. Bad route planning and driver error
On the delivery side of things, poor route planning, inaccurate mapping from digital tools, and human error can lead to delays, and (sometimes), even products being delivered to the wrong destination.
How Can I Improve My Shipping Accuracy?
To make sure that you pick, package, and ship the right products at the right time, you need to create a reliable, repeatable fulfillment process for your staff at all levels.
Third-party logistics providers can also help your business improve several stages of this process.
1. Audit all incoming inventory
The first step is to make sure that you correctly label and place all incoming products from your suppliers.
Warehouses with high rates of inventory turnover will have new products coming in on a regular basis. Everything must go right — from using the right barcode label to storing goods in the correct warehouse section.
Put in place an audit process to minimize your error rate and set up the rest of the fulfillment journey for success.
- Communicate with suppliers and schedule predictable receiving appointments
- Have separate staff members double check all labels and product tags
- Don’t rely on a single product count, use at least two
- Always confirm that new products are in the right place as part of the put-away process
- Only sign Proof of Delivery (POD) after verifying the contents of the shipment
2. Use a reliable verification process for picking
Next, you need to use a WMS and put in place a reliable verification process, like weight verification or tag auditing, to make sure that warehouse staff is picking the right products for each shipment.
With careful inventory control, you can also ensure that there’s no chance for pre-picking errors trickling down.
3. Optimize loading by truck specifications and territory
Once the orders are on the truck, you can’t take back and fix any mistakes without impacting delivery time. Ensure that your loading process clearly separates batches by required truck specifications, like refrigeration or cargo size, and order destination, so no driver ever loads up the wrong pallets.
Accurate fresh produce orders and fresh produce traceability
Traceability system - controlled movement of goods WaudWare is continually working to ensure our Produce Inventory Control System (PICS) software meets the requirements of the Food Safety Modernization Act (FSMA) created by the United States of America's Food & Drug Administration (FDA) and the Canadian Food Inspection Agency's (CFIA) latest Safe Food for Canadians Act (SFCA) regulations which demand importers of food maintain accurate traceability and third party/auditor certification information.
Both Hernandez and PARsource division manager Ron James make the point that lighting for horticulture is more nuanced than lighting for human use. For instance, James says, the light spacing for growing plants needs to be closer together than the light spacing for architectural applications.
Because of the way food traceability is set up, trace-back investigations are very often inconclusive or take weeks or more to complete,” Zografos told Food Safety News. Without being able to figure out the problem, food companies usually issue these massive, expensive, knee-jerk recalls.”
Over the past two years there have been more than 600 reported thefts of palm fresh fruit bunches in Sarawak. In response, last week the Malaysian Palm Oil Board (MPOB) said it will soon require palm oil millers to record the origin of the palm fruit they buy.
Developing a "supply shed" approach to map out the supply base of each of our CPO mills. The supply shed approach will include conducting survey of traders and independent smallholders that supply FFB to our mills and assisting them to comply with our policy. We will communicate with stakeholders in our supply shed to inform them about our sourcing policy regularly;
Increase profit & reduce fresh produce waste today!FREE TRIAL
Producepak food manufacturing app
Efficient food inventory control
Reduce errors in food packing and processing
Accurate food shipping
Reduce administration costs in food manufacturing
Reduce food waste in food manufacturing process
Producepak provides a simple solution for food manufacturers, processors, food packers, fresh produce packers, pack-houses, fruit & vegetable packers, and food packers. Producepak concentrates on food safety, food inventory control, food expiry management, first in first out stock rotation, food order management, food production management in batches, food shipping & sales, food export / import. Use the Producepak Quality Control module to improve food safety, or turn on a simple food safety checklist to ensure consistent quality food packing and production.
Producepak food manufacturing app is a simple to use solution for buying, and selling food inventory, fresh produce, seafood, meats, and flowers. The traceability built into Producepak provides instant recalls, accurate food traceability, and easy to produce audits, and mock audits. Producepak provides tools to pack food, fresh produce, flowers, and hops. You can use Producepak for food manufacturing, configure the bill of materials for each food product line you manufacture, and manage the food manufacturing process by projecting required raw ingredients requirements and scheduling batches and purchase orders for raw food manufacturing processes. Accurate fresh produce inventory management reduces waste through better FIFO stock rotation, stock-takes, and inventory alerts.
Increase the efficiency of food inventory using options like scanning incoming bar-codes to reduce data entry & errors. Guarantee food quality with quality control testing systems. Customer feedback management, supplier quality, customer qulity standards.
Producepak food manufacturing app can project required inventory (and shortages), schedule orders to be packed in batches , automatic alerts to production line managers, inventory teams telling them which inventory needs to be moved to which production line; guarantees the correct product and quantity is packed on time. Shipping teams are guided through the dispatch process from picking using a phone or tablet (optional bar-code scanning), automatic picking, thru bill of lading, invoice, and automatic shipping notifications for customers, transport, and sales teams. Automatic generation of food labels, bill of lading, invoice, picking documents and more; reduces administrative burden. Easy audit & recall systems reduces compliance costs.